TERMS AND CONDITIONS

Orders

Order Status
You can check the status of your orders clicking here.
Orders usually take 1-2 working days to be despatched and 3-5 working days to be fulfilled.


Order Changes
We would like to remind our customers that, once confirmed and fulfilled, the orders of items already available cannot be changed. Orders placed separately will be shipped separately.
Orders Fulfillment
Bhnailed S.r.l.s. reserves the right to refuse an order if the payment is not verified.
Bhnailed S.r.l.s. reserves the right to refuse orders or to refuse the provision of services to anyone at any time.

Shipping & Delivery

Orders are shipped from Blowhammer.com based in Naples, from Monday to Friday with hours 9:00 to 16:00. Orders placed on the weekend will be processed on next Monday morning.
Delivery takes 3-5 working days. Every order placed after 12:00 pm will be processed the next day.
At the time of shipment of the order, Blowhammer.com send its customers an email with the tracking number provided by our courier.
Customers can track their shipment status using following the link we will provide with the shipping confirmation.

Exchanges, Returns & Refunds

Exhanges
How to proceed:- Enter the goods in the original packaging;
- Fill the form here and fill it in all its parts;
- The parcel has to be shipped to the following address:
Blowhammer SRL lVia Boscofangone SNC,Zona Asi, Gruppo Calvi 80035 Nola (NA) Italy.
Please note: In order to speed up the return check process we strongly recommend to use a traceble shipping service and forward us the tracking number. We cannot accept any liability on the return shipping.
When will I get my exchange?
Exchanges’ delivery can take up to 6 working days (Monday-Friday) starting from the day on we receive your return.
I bought during the sales, can I request an exchange?
If you made a purchase during the sales, you can request an exchange of both size and model of the product. In the latter case, if you want to make an exchange, the item must (necessarily) have the samet value as the initial one.

RETURNS
If for any reason customers are not completely satisfied with their purchase, they can ask for an exchange/refund within 30 days from the delivery date. If the item has been worn, Blowhammer can’t accept return requests.
Please, read carefully all the instruction you can find at the section: Easy return and refund.
1. Returns may be carried out in any way desired. Returns are at customer expense.
2. It is possible to request an exchange for a different size or a different colour of the same item or an exchange with a different item, if available. By purchasing a pack it is possible to request a sizes exchange of one or more items or a refund of the total amount that had been charged. It is not possible to exchange the item with a different model from the one that the customer purchased. Will not be accepted partial refund and requests for a lower number of items from those contained in the pack purchased.
3. Refunds may be requested by any method desired, but shipping costs, as well as customs duties (Non-EU nationals), shall be covered by the customer. The cost of shipping depends on the courier chosen by the customer. As soon as the parcel will be delivered to our warehouse, we will provide to process the refund required. Refund will be credited to the PayPal account or to the Bank Account provided in the Refund Request Form. The refund period may vary according to the payment method provided for the refund.
How to return the items?
The items must not have been worn, washed or altered and must not show any signs of use.
Each item must be returned with all labels and packaging considered in all respects an integral part of the product itself and they must not have been in any way damaged and/or altered, or used as a single outer packaging. The returns of these items will be refused and returned to the customer if the items show signs of use.
In case the customer receives defective goods, or some error occurs in shipments from Blowhammer.com, it is required to follow the same instructions above. Blowhammer.com reserves the right to request photographic evidence before allowing returns for defective goods.
All returned items are subject to inspection by Blowhammer.com and must comply with all the parameters listed in the return process.Blowhammer.com reserves the right to establish a charge of 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions required by our policy.

REFUNDS
How to proceed:- Enter the goods in the original packaging;
- Fill the form here and fill it in all its parts;
- The parcel has to be shipped to the following address:
Blowhammer SRL lVia Boscofangone SNC,Zona Asi, Gruppo Calvi 80035 Nola (NA) Italy.
Please note: In order to speed up tIn order to speed up the return check process we strongly recommend to use a traceble shipping service and forward us the tracking number.
How can I be refunded?
The refund is made by crediting the amount through the same payment method used to make the purchase or through BH Points.
Refunds are carried out with several methods according to the chosen refund method:
- Bank Transfer: within 14 working days (Monday-Friday);
- Paypal: within 14 working days (Monday-Friday);
- Credit Card: within 14 working days (Monday-Friday);
- BH Points: within 1-2 working days (Monday-Friday).
Note: Shipping costs will not be refunded.
Non-compliant orders?
If you found an irregularity in the received order, please write an email to banktransfer@blowhammer.com from Monday to Friday from 9:00 to 18:00.

Payments

Payment Methods
By choosing the Paypal payment method the customer can pay directly through their Paypal account.
Blowhammer.com reserves the right to ship the goods to the address on the account verified by Paypal.
Price and currency
Orders will be charged in € EUR, £ GBP, $ USD respectively and reflect prices published on our site.
The amount that will be charged to your Paypal or bank account can vary because it is based on currency fluctuations and bank charges.
Blowhammer.com invites customers to contact their bank to receive detailed information on exchange rates and bank fees related to the transaction.

Final Customer

Bhnailed S.r.l.s. has created and published the site Blowhammer.com with the aim of offering a service exclusively to its customers.
The products for sale on the site Blowhammer.com are destined to the Final Customer. In Bhnailed S.r.l.s. the "Final Customer" is a natural person acting for purposes unrelated to his business or professional activity.
Bhnailed S.r.l.s. therefore invites users that do not relate to the Final Customer to refrain from attempting both to establish business relationship with Bhnailed S.r.l.s. and to purchase goods to sell through third-party sellers.
In view of the commercial policy described above, Bhnailed S.r.l.s. reserves the right not to process orders from persons that are not the Final Customer or do not conform to the commercial policy.
To place orders at Blowhammer.com customers must:
- Be the final customer as defined in the Commercial Policy of Blowhammer.com.
- Be at least 18 years.
- Be eligible to enter into legally binding contracts.
- Possess a valid email address
- Possess a valid payment account: a verified Paypal account or a bank account.

Right Of The Withdrawal

Information about the right of withdrawal (ex art. 49, comma 1, let. (h) del d.lgs. n. 206/2005 "Codice del Consumo")
The customer has the right to withdraw form the contract, without mentioning any reason, within 14 days. The withdraw period expires after 14 days since the customer, or a third person apart from the courier receives the goods. In case of a contract for more goods which are delivered separately, the 14 days period starts when the last one is received. If you would like to withdraw from your contract it is needed to fill this form.

Italian Law

The website Blowhammer.com, adhering to Italian law, declares:
"Users who access this website declare that they accept that all matters relating to their use of the Web site Blowhammer.com are regulated by the Italian legislation. Bhnailed S.r.l.s. do not guarantee in any way that the content of the site complies with regulatory requirements in other countries. Access to the site Blowhammer.com from places where their contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and sanctions in which they might incur and will be solely responsible for compliance with local laws.”

 

 

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